DOING THINGS RIGHT
“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”
W. Edwards Deming
When operational choices do not conflict with long-term objectives, it is time to optimize the existing processes so that they are more effective in meeting customer expectations and they are more financially efficient.
DOING THINGS BETTER
“Give a man a fish; you have fed him for today. Teach a man to fish; and you have fed him for a lifetime.”
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We have a passion for empowering customers to craft and run their own improvement programs. One of the key goals is to teach ways in which improvements can be sustained over time even when external help is not there.